AERVANE currently accepts and ships orders only within the United States. Standard U.S. shipping is free.
Processing and delivery
Orders are processed through our fulfillment network. Delivery estimates, when available, are shown during checkout or provided with your order updates. Estimates are not guaranteed and can be affected by carrier delays, weather, demand, holidays, or address issues.
Tracking
Tracking information is provided when it becomes available from the carrier. Tracking may require time to update after a shipping label is created.
Shipping address
Customers are responsible for providing a complete and accurate shipping address. Contact us through our Contact page as soon as possible if you notice an error. We cannot guarantee that an address can be changed after processing begins.
Delivery problems
If your order arrives damaged, defective, or incorrect, follow our Refund Policy and contact us with your order number and supporting photos or video. For a package marked delivered but not received, first check the delivery location and contact the carrier, then contact us if further help is needed.