All sales are final except when an item arrives damaged, defective, or different from what was ordered.
Damaged, defective, or incorrect items
If there is a problem with your order, contact us as soon as possible after delivery through our Contact page. Include your order number, a description of the issue, and clear photos or video showing the product and packaging.
If your claim is approved, we will provide an appropriate resolution, which may include a replacement or a refund to the original payment method. Do not send an item back unless we provide return instructions.
Items not eligible
We do not accept returns or refunds for change of mind, buyer's remorse, preference changes, or products damaged through misuse, improper care, or normal wear.
Order issues
Please inspect your order when it arrives. Keep the product and all packaging while your claim is being reviewed. We may be unable to approve a claim when the item, packaging, order information, or evidence needed to verify the issue is unavailable.
Approved refunds
When a refund is approved, it is issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
Contact
For questions about an order issue, use our Contact page before returning or disposing of the product.